Assistance Center

Raise a Support Ticket

Our dedicated technical engineering team is allocated and ready to resolve your system challenges under tight CMMI SLA standards.

EmerGine Response SLA

Critical Severity

Kiln shuts, transactional crashes, active system blocks. Response under 30 Minutes. Fix inside 4 hours.

High Severity

Critical module errors, order dispatch blocks. Response under 2 Hours. Fix inside 12 hours.

Medium Severity

General feature glitches, cosmetic flaws. Response under 4 Hours. Fix inside 24 hours.

Low / Enhancements

Feature requests, minor aesthetic updates. Response inside 24 Hours.

Need emergency support?

+91 99986 91343
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